Patient Portal: Connecting for Better Care
At Always Compassionate Health, we prioritize transparency, communication, and efficiency in the care we provide. That’s why we offer a cutting-edge Client and Family Portal—designed to enhance the care experience for both families and healthcare providers. You can be an active participant in your patient or loved one’s care by getting access to their interdisciplinary team. This interdisciplinary team consists of a care manager, caregiver, and supervisory nurse, as well as any other provider who is involved with patient care. This includes their family members, who are granted access to the Patient Portal from anywhere.
What is the Patient Portal?
The Patient Portal is a secure, user-friendly platform that allows families, patients, and providers to stay connected, informed, and engaged in real time. Accessible from any device, the portal gives families direct access to important information about their loved one’s care plan, providing peace of mind and transparency in every step of the care journey.
Providing Better Care by Connecting People
You can be an active participant in your loved one’s care – no matter where you are in the world – through our portal, which connects the Always Compassionate Health team that consists of a care manager, caregiver, and a supervisory nurse, along with any other doctor or specialist your loved one has.
How the Patient Portal Helps Families
Access to Care Plans:
Families can view detailed care plans, schedules, updates, and get real-time visibility into the care being provided. This transparency helps family members feel more in control and involved in their loved one’s health journey.
24/7 Communication:
The portal provides a seamless communication channel between family members and care teams. Families can ask questions, provide feedback, and receive updates directly from the caregivers, who will always keep them informed and engaged.
Real-Time Updates:
Families receive instant updates on care activities, medications, and any changes in health status, which gives them peace of mind in knowing their loved one’s needs are being met promptly.
Access from Anywhere:
Whether family members are across town or across the country, the portal keeps them informed and connected, thus helping reduce stress and ensuring that everyone involved is on the same page.
How the Patient Portal Helps Providers
Improved Care Management:
The portal allows providers to quickly update care plans, track progress, and manage appointments, creating a more efficient and organized care process for all parties involved.
Enhanced Collaboration:
Providers can work collaboratively with families by sharing important updates, goals, and medical information, which helps ensure that care is always aligned with the patient’s needs and family’s preferences.
Secure and Compliant:
The portal is HIPAA-compliant, guaranteeing that all patient data and communications are secure and that privacy is protected in a collaborative care environment.
Why Choose Always Compassionate Health’s Patient Portal?
Care
Supervisory Nurse
Experience peace of mind knowing your loved one will have a dedicated supervisory nurse overseeing his/her care every step of the way. With up to six personalized visits annually, the nurse will ensure the care plan is being followed and communicate updates with the interdisciplinary team (IDT).
Dedicated Care Manager
The dedicated care manager will oversee and coordinate your loved one’s comprehensive care plan, ensuring they receive all necessary medical services and support. You can contact your care manager 24/7 regarding any patient needs or concerns.
Hospitalization Support
If your loved one is admitted to the hospital, a supervisory nurse will visit your loved one in the hospital within 24 hours and provide a report to all parties about his/her medical status through the portal. (A separate sign up is required for this service.)
Connect
Portal Access 24/7
Receive 24/7 access to our portal, which serves as a centralized platform for seamless communication and information sharing between all members of your loved one’s care team. Become an active participant in his/her care–no matter where you are in the world.
Visit Reminders and Notifications
Receive reminders about upcoming appointments and medication refills, along with notifications on new updates on the portal and live updates regarding visits from the supervisory nurse. Feel connected to your loved one, even when you can’t be there.
Join Appointments via Microsoft Teams
You can schedule meetings or calls with the supervisory nurse or even join appointments virtually to understand how your loved one is doing. These calls are recorded and shared on the portal if you’re not able to join in real time.
With Always Compassionate Health’s Patient Portal, we are committed to making care more accessible, transparent, and seamless for families and providers alike. Experience the difference that advanced technology and compassionate care can make in your loved one’s health journey.
